Nobody Owns Your AI. Hire Someone Who Does.
A caregiver finishes a double shift and gets a message: there's a new AI tool on the floor starting Monday. No one explains how it fits into her rounds. No one tells her what to do when it's wrong. By Wednesday she has quietly gone back to the old way.
That is how most AI rollouts in senior living actually fail. Not with a crash. With a shrug.
A LeadingAge report published August 28, 2026 documents the operators refusing to accept that. Minnesota-based Vivie created an AI Director position. United Methodist Communities in Neptune, New Jersey created a Digital Literacy & Adoption Specialist role, filled by educator Larissa Scheck. Asbury Communities now routes first-touch HR questions from approximately 2,000 associates through a programmed AI bot (LeadingAge).
Listen to why. "We needed a leader who could connect the human side of work with the technology enablers," said Samantha Beckman, Vivie's chief strategy officer. UMC's Travis Gleinig said the new role gives his organization "dedicated ownership of the human side of technology change." And when UMC uses AI to screen job candidates, strong applicants move "into the recruiting pipeline earlier for human review," without replacing human judgment.
Call it the Adoption Owner. A named person accountable for whether each AI tool fits real workflows, whether staff are trained, and whether responsible-use rules are followed. It isn't an IT job. It's a governance job with a training budget.
It also turns out to be an insurance job. Beazley's decade of healthcare claims data ranks improper supervision as the second-largest cause of loss (Insurance Business). The person who trains staff on an AI tool and records how it's supervised is also building the file that answers a supervision claim.
Here's the work for this week. List every AI tool in your buildings and write one name next to each: the person accountable for whether staff use it correctly. This month, decide whether that ownership lives in an existing role with real hours carved out, or needs a new one. Then give that person the authority to pause a tool, not just promote it.
Read the full research behind this story, plus this week's insurance coverage and governance flagships, in the LITT Briefing on Substack.